FREQUENTLY ASKED QUESTIONS
FAQs
We know choosing new software is a big decision, and you’ll want to be sure it’s the right fit for your business. Here you’ll find answers to the questions funeral directors most often ask about Funeral Manager.
If you can’t find the answer you’re looking for, please get in touch – we’re always happy to help.
Most Frequently Asked Questions
How much does it cost?
Truly understand customer needs and work collaboratively to provide solutions. The basic pricing is £3.20 for a care of the deceased record (our digital mortuary) and £8.50 for an arrangement record. We also offer masonry administration, donations management and online payments. For full details, please visit our pricing page.
Are there any long-term contracts?
No. Our pricing is monthly and based on usage. You can scale up or down as needed – with no long-term tie-ins.
Can we switch from another system without losing data?
Yes. We’ve helped many funeral homes migrate from different software or spreadsheets. We’ll work with you to ensure a clean, complete transfer – so nothing’s lost.
Can I try before I buy?
Of course. Book a demo with our team and we’ll walk you through the platform, answer questions and help you decide if it’s right for you.
Will it work on tablets or mobiles?
Yes. Funeral Manager is cloud-based and works on any internet-connected device, whether you’re in the office, at home or out in the community.
How long does it take to onboard?
Every customer is different. We always take the time to understand your business process and onboarding needs. Some businesses are up and running in as little as four weeks, while others can take longer.
Is my data backed up and secure?
Absolutely. Funeral Manager runs on secure cloud infrastructure hosted by Amazon Web Services (AWS). Your data is encrypted, regularly backed up and protected by industry-leading security measures—so you can focus on your work, knowing everything is safe.
Will you continue to develop the software after I sign up?
Yes. We’re continuously improving the platform based on feedback from customers like you. You’ll automatically receive updates as they’re released.
Features
Can we add our own forms, prices or templates?
Yes. Funeral Manager is highly configurable. Our team will help tailor your setup, and you can make changes whenever needed.
Does the software help with donations and obituaries?
Yes. You can publish obituaries, track donations (online and offline), and generate reports – all in one place.
How does the software help with compliance?
Funeral Manager is fully aligned with the Scottish Government’s Code of Practice, helping you meet today’s standards and prepare for a likely UK-wide rollout.
Do you support integrations with other tools we use?
Yes. Funeral Manager can integrate with third-party tools and services like Xero, Gmail, Microsoft Office 365, Funeral Notices and Laurelo. We’ll work with you to explore what’s possible and set things up.
Can different staff members have different access levels?
Absolutely. You can control who sees and edits what—with flexible permissions tailored to each role.
What kind of businesses is Funeral Manager best suited for?
Whether you’re an independent funeral director, part of a multi-branch group, or somewhere in between – Funeral Manager has the flexibility to meet your unique needs.
Is there a limit to how many users we can have?
No. You can add as many users as you need, at no extra cost.
Can I customise reports for different teams or branches?
Yes. Reports are fully customisable so you can see exactly what matters to your business.
Will you continue to develop the software after I sign up?
Yes. We’re continuously improving the platform based on feedback from customers like you. You’ll automatically receive updates as they’re released.
How do updates and improvements work?
We deploy regular updates, based on customer feedback and changing needs in the sector. You’ll never need to install anything – new features just appear when ready.
Training and support
Is training included in onboarding?
Yes. Ruth, our dedicated Training Manager, will visit you in person during onboarding to get your team up and running with confidence.
Do you offer ongoing training?
Absolutely. You’ll have unlimited access to online training sessions for you and your team whenever you need a refresher or new staff join.
Do you run training events?
Yes. We regularly host webinars to keep you up to date with the latest features, share best practices and answer your questions live.
How do you make sure training meets our needs?
We regularly send surveys to gather feedback, so we can understand what’s working well and where we can improve. That way, your training always stays relevant and effective.
Do you offer phone support?
Yes. Our helpdesk is open 9am–5pm, Monday to Friday. You’ll always speak to someone who understands funerals and knows our software back to front.
Is there an online support portal?
Yes. Our Support Portal is available 24/7, packed with dozens of self-help articles, videos and step-by-step guides. You can also log support requests online at any time.
What if I need urgent help?
If you ever need help quickly during office hours, you can phone us directly and speak to our team straight away. For out-of-hours needs, our Support Portal is always there to guide you.
Onboarding
How long does it take to get up and running?
Every customer is different. We always take the time to understand your business process and onboarding needs. Some get up and running as quick as 4 weeks, others take longer.
Can we switch from another system without losing data?
Yes. We’ve helped many funeral homes migrate from different software or spreadsheets. We’ll work with you to ensure a clean, complete transfer, so nothing’s lost.
Do I need to be “tech savvy” to get started?
Not at all. Funeral Manager is designed to be simple and intuitive. If you can use email, you can use Funeral Manager and we’re always on hand if you need extra help.
Security and reliability
Is my data backed up and secure?
Absolutely. Funeral Manager runs on secure cloud infrastructure hosted by Amazon Web Services (AWS). Your data is encrypted, regularly backed up and protected by industry-leading security measures—so you can focus on your work, knowing everything is safe.
Does Funeral Manager support multi-factor authentication (MFA)?
Yes. Multi-factor authentication (MFA) is available to help keep your account secure. It adds an extra layer of protection beyond your password—so even if login details are compromised, your data stays safe.
What happens if we have a power cut?
Because Funeral Manager is cloud-based, your data is safe even if your power goes out locally. You can continue working from another device like a laptop, tablet or even your mobile phone – so long as you have an internet connection. As soon as you’re back online, you’ll pick up right where you left off. Nothing is lost, and there’s no need to reinstall or restore anything.
From pen and paper to everything in one place
“Being a bit of a computer whizz and very technically minded I thought it was about time I switched to a form of software, instead of using old fashioned ‘pen and paper’.
This is where Funeral Manager stepped in, having been recommended to me by another independent funeral director in the area. Ruth, Will and their team have been extremely supportive, giving me intense training on how to use the system and there really isn’t anything it cannot do! I’ve been absolutely loving using it to complete funeral arrangements and support families. With everything in one place it is so much more efficient!
Not only is it making my life easier, centralising data and streamlining processes, it also means full regulatory compliance and helping the planet by using less paper.“
Hollie James, Hollie James Funeral Directors
