Privacy Policy

1. Who we are

Funeral Manager is a UK-based software provider supporting funeral directors and their teams. When we say “we,” “our,” or “us,” we’re talking about Funeral Manager Ltd.

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2. Information we collect

We only collect what we need to provide our services and improve your experience. This may include:

• Contact details (name, email address, phone number, business address)
• Business information (funeral home details, staff details, case records you choose to store in the software)
• Account information (login details and preferences)
• Payment details (if you subscribe to our software or services)
• Usage data (how you use the website or software, e.g., pages visited, time spent)

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3. How we use your information

We use your information to:

• Provide and improve Funeral Manager’s services
• Respond to your enquiries and support requests
• Process payments and manage your account
• Keep you updated with service changes, product updates, or important notices
• Comply with legal or regulatory requirements

We’ll never sell your data.

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4. Sharing your information

We may share your data with:

• Trusted service providers (such as hosting, payment, or support providers) who help us deliver our services
• Regulators or legal bodies if required by law

We make sure anyone we share data with keeps it secure and only uses it for the purpose we’ve agreed.

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5. How we protect your information

We use industry-standard security measures to keep your information safe, including encryption, secure servers, and regular monitoring. Access is limited to staff who need it to do their job.

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6. How long we keep your information

We keep your personal data only for as long as it’s needed for the purposes set out in this policy, or as required by law. When it’s no longer needed, we delete it securely.

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7. Your rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate information
• Request deletion of your data (where appropriate)
• Object to or restrict how we use your data
• Ask us to transfer your data to another provider

To exercise your rights, please contact us using the details below.

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8. Cookies

Our website uses cookies to improve your browsing experience and understand how people use our site. You can manage or disable cookies through your browser settings. For more details, see our [Cookie Policy].