HOW DO WE SUPPORT YOU?
Real help, from real people who get it.
Whether it’s your first day using the system or you’ve been with us for years, we’re here when you need us with clear answers, fast response times, and real people on the other end.
Customer Support
Our support team understands the funeral profession and knows our software inside out. No faceless call centres, just helpful people ready to make things easier.
What you can expect:
- Weekday phone support (Mon–Fri, 9am–5pm) where you’ll always reach a team member
- An online support portal with step-by-step guides, videos and walkthroughs
- Email and ticket support with quick response times
- Feedback loops that feed directly into product improvements
Regular webinars and email communications that help you to learn about new features and updates
Training
We know every team works differently, so we offer flexible training to help you get the most out of Funeral Manager whether you’re onboarding new staff or want to dive deeper into advanced features.
What you can expect:
- Personalised training sessions for your team, online or in person
- Refresher courses to keep everyone up to speed
- Advanced workshops on specialist features
- Ongoing learning resources you can access anytime
Rachel Hayes
L Hawkins and Sons Funeral Directors
Onboarding & Training
“All the way from meeting them at NFE to going live with Funeral Manager, the team made the whole process so straightforward. They are all so friendly and took the time to explain everything clearly, never rushed us, and were incredibly patient as we found our feet. The training was spot on – practical, easy to follow, and tailored to how we actually work.
Whenever we had questions (and we had plenty!), nothing was ever too ridiculous or any trouble. Thanks to their support we are confidently up and running and would happily recommend working with this team to anyone thinking of switching to Funeral Manager.”
Frequently Asked Questions
Got questions about how Funeral Manager works? Here you’ll find straightforward answers to the most common things we’re asked about our training and support.
Is training included in onboarding?
Yes. Ruth, our dedicated Training Manager, will visit you in person during onboarding to get your team up and running with confidence.
Do you offer ongoing training?
Absolutely. You’ll have unlimited access to online training sessions for you and your team whenever you need a refresher or new staff join.
Do you run training events?
Yes. We regularly host webinars to keep you up to date with the latest features, share best practices, and answer your questions live.
How do you make sure training meets our needs?
We regularly send surveys to gather feedback, so we can understand what’s working well and where we can improve. That way, your training always stays relevant and effective.
Do you offer phone support?
Yes. Our helpdesk is open 9–5, Monday to Friday. You’ll always speak to someone who understands funerals and knows our software back to front.
Is there an online support portal?
Yes. Our Support Portal is available 24/7, packed with dozens of self-help articles, videos, and step-by-step guides. You can also log support requests online at any time.
What if I need urgent help?
If you ever need help quickly during office hours, you can phone us directly and speak to our team straight away. For out-of-hours needs, our Support Portal is always there to guide you.
Can we switch from another system without losing data?
Yes. We’ve helped many funeral homes migrate from different software or spreadsheets. We’ll work with you to ensure a clean, complete transfer—so nothing’s lost.